Booking policy

When slots open

We book one month at a time. Slots for the next month are released on the 26th of every month at 6pm.

Can't find a time? Message us to join the waiting list and we'll let you know if a cancellation comes up.

Deposits and payment

• A £25 non-refundable deposit secures your booking. It comes off your total.
• The balance is paid at your appointment, by cash or card.
• Deposits can't be refunded.

Lateness

Please arrive on time. There's a 15 minute grace period. After that your appointment may be cancelled, or a £10 late fee is added to your balance.

Cancellations and no-shows

• We need at least 48 hours' notice to cancel or move an appointment.
• With less notice, your deposit is lost and a new deposit is needed to rebook.
• If you don't attend, your card will be charged half the appointment price.

Premium times and holidays

These are added automatically when you choose a time.

Before you arrive

• Wash and blow dry your hair
• Make sure your hair is clean
• No product in your hair for ponytails
• Bring the hair listed for your service
• Arrive on time
• Please come alone, no extra guests
• Cash and card both accepted
• Free wifi while you wait

Straightening is included with every ponytail.

Aftercare